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Annual Maintenance Contract (AMC)

At SMSM Engineers, we provide both comprehensive and non-comprehensive Tinting System support for Auto Color Dispensers, Manual Color Dispensers (including OS), and Gyro systems.

Annual Maintenance Contract (AMC)
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Overview

Service Overview

We take the complexity out of machine maintenance. Services are aligned with stringent SLAs and delivered cost-effectively, ensuring maximum uptime through rapid breakdown resolution and preventive maintenance. Our IT Helpdesk Services, built on ITIL methodology, act as a Single Point of Contact (SPOC) for customers — managing every support request end-to-end, from call logging to call closure.

Key Service Benefits

  • Services aligned with stringent SLAs, delivered cost-effectively
  • Maximum uptime ensured through rapid breakdown resolution and preventive maintenance
  • Strong capabilities in spare parts availability, technical expertise, and coordinated support across a wide product range
  • State-of-the-art facilities in 35 locations across India for faster, seamless service support nationwide
  • Integrated quality systems ensure IT infrastructure availability and business continuity
  • Proven expertise across tinting services has made us a preferred AMC service provider in India

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How It Works

Service Implementation Timeline

01Coverage

Comprehensive & Non-Comprehensive

Full support for Auto Color Dispensers, Manual Color Dispensers (including OS), and Gyro systems.

02Helpdesk

Single Point of Contact (SPOC)

End-to-end management of support requests, from call logging to call closure, on an ITIL-based framework.

03Activities

Break-fix, PM & Upgrades

Break-fix support, preventive maintenance, installation & implementation, plus software upgrades and updates.

Technical Parameters & Standards

Coverage TypeComprehensive & Non-Comprehensive AMC
Service Locations35 locations across India
Helpdesk StandardITIL methodology, Single Point of Contact (SPOC)

Need Custom Engineering Solutions?

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